Refund & Return Policy β€” NexaLife Global

πŸ”₯ Return & Refund Policy – NexaLife Global

30-Day Return Window

We accept returns within 30 days of delivery for unused and unopened items in their original packaging.

For hygiene and safety reasons, used, installed, or water-exposed bidet products cannot be returned unless defective on arrival.

Eligible Returns

Your item is eligible for return if:

  • It is unused, uninstalled, and in original packaging

  • All accessories, manuals, and mounting hardware are included

  • A return authorization has been approved by our support team

Items returned without prior approval may be rejected.

🚫 Non-Returnable Items

  • Used or installed bidet attachments/toilet seats

  • Products that show signs of wear, water exposure, or installation

  • Clearance, final sale, or discounted items

  • Items damaged due to misuse or incorrect installation

πŸ›  Defective or Damaged on Arrival (DOA)

If your item arrives damaged or defective:

  1. Email support@nexalifeglobal.com within 48 hours

  2. Include:

    • Order number

    • Photos or video of the damage/issue

    • Photos of packaging

After verification, we will reship a replacement or issue a refund.

πŸ’΅ Refunds

Refunds are issued back to the original payment method once:

  • The returned item is inspected and approved

  • Or the damage/defect claim is verified

Please allow 3–7 business days for processing after inspection.

🚚 Return Shipping Costs

  • If the return is due to change of mind / wrong size / wrong order β†’ customer covers shipping.

  • If the item is defective or damaged on arrival β†’ we cover the shipping.

πŸ“¦ Wrong Address or Failed Delivery

We are not responsible for lost packages due to incorrect or incomplete addresses provided at checkout.

If the package is returned to sender due to address error, customer will be responsible for reshipping costs.

πŸ” Exchanges

We only replace items that are defective on arrival or damaged during transit.